What Players Ask About Terms & Conditions
Unverified accounts can deposit but cannot withdraw. We ask for ID and proof of address to comply with anti-money-laundering rules. Upload both from your Account Settings page; most verifications complete within 4 hours. If yours takes longer, our support team will tell you why.
Yes. Request closure anytime from Account Settings; we process it within 48 hours and return any balance via your original payment method. You can reapply after 30 days. If you want to pause play instead, ask about our account-hold feature — it keeps your account locked without deleting it.
We verify every withdrawal request against your deposit payment method to prevent fraud and money laundering. This usually takes under 30 minutes. We check the amount, your account history, and the destination bank. Unusual patterns — say, a deposit via DANA followed by a large withdrawal — trigger a brief hold for your protection.
No. One account per person, one payment method per account. If we detect duplicate accounts under the same name or device, we close all of them and may forfeit balances. If you lose access to your first account, contact support; we can help you recover it instead.
You do. Your account and balance remain yours indefinitely. We don't charge dormancy fees. If you forget your password, contact support anytime and we'll reset it. Your data stays encrypted and secure whether you play daily or once a year.
Live tables (Blackjack, Dragon Tiger, Baccarat) are streamed in real time from certified studios. You must agree not to abuse the chat, attempt to collude with dealers, or use software to automate your play. Violations result in warning, chat ban, or account closure. Game outcomes are fair and cannot be influenced by our team.
Yes. If you believe a game result is incorrect or a payout was miscalculated, open a dispute ticket in support within 14 days of the round. Provide the game ID, timestamp, and screenshot. We investigate using server logs and game studio records. Most disputes are resolved within 48 hours.
